Privacy & Cookies Policy

We are Young Sleep Support Pty Ltd trading as Sqylark, the owner of http://www.sqylark.com and the Sqylark brand (“Sqylark”, “we”, "our", or “us”), and we care about your digital privacy. We will process and use your data securely and in accordance with data protection regulations around the world that may apply to you.

This Privacy Policy explains what information we collect from you, the purposes we collect that information for, and how we process it. This Privacy Policy also explains your rights that apply to data we have about you, and how to use those rights. 

The terms “you” and "your" refers to anyone who:

1. uses, visits and/or views our website,
2. accesses any of our content, or
3. purchases any content, product(s), or service(s) from us.

 By visiting and using the website, or making a purchase from us, you accept and agree to be bound by this Privacy Policy.

We may change or update this Privacy Policy without notifying you. The latest version can always be found on our website.

Your continued use of the website after posting of any changes to our Privacy Policy means you accept the changes. You must not access or use the website if you do not wish to be bound by this Privacy Policy.

If you have questions about this Privacy Policy, you can contact us at [email protected].

OUR ROLE IN YOUR PRIVACY

If you are a Sqylark customer or subscriber, access or download any of our free content, or you're just visiting our website, this policy applies to you.

Our Responsibilities:

• Whether you are a registered user or just a visitor to our website, we act as a "data controller" of your personal data. This means that we determine how and why we collect and process your data.
• We will collect, store, and process your data in accordance with this Privacy Policy and applicable laws.

Your Responsibilities:

• You should read this Privacy Policy and check it again from time to time, as we may change or update it.
• If you are a customer or subscriber, you should also check any contracts between us (including Terms & Conditions, which are a contract). Our contracts may include further details on how we collect and process your data.
• You will only provide us with personal information about other people if you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy.

WHEN AND HOW WE COLLECT DATA

Any time you interact with Sqylark, we are collecting data. Sometimes you provide us with data, and sometimes data about you is collected automatically.

Here's when and how we do this:

YOU GIVE DATA	WE COLLECT DATA
	✔	You browse any page of our website
✔	✔	You download any of our free resources ("freebies")
✔		You contact us (using our contact form, by email, or on social media)
✔		You opt-in to marketing messages
	✔	You receive emails from us
✔	✔	You make a purchase from us
	✔	You attend one of our live sessions
	✔	You watch a pre-recorded session or course
✔		You complete onboarding or add/modify any profile information
✔	✔	You use our Sqylark app for AI content generation
✔		You provide feedback or testimonials

 

TYPES OF DATA WE COLLECT

Contact details

Your name, address, phone number, email address, social media handles, and any alternative contact details you may provide.

Financial information

Your bank details, credit/debit card details, PayPal account details, or any other payment methods

Data that identifies you

Your IP address, login information, browser type and version, device type, time zone settings, browser plug-ins, geolocation information about where you might be, operating system and version, and other information that is collected automatically about your activity on our website.

Data on how you use our website

Your URL clickstreams (the path you take through our site), products/services viewed or placed into cart, page response times, error messages, how long you stay on our pages, what you do on those pages, how often, and other actions you take on our website.

What about really sensitive data?

We don't collect any "sensitive data" about you (like race, ethnicity, political opinions, religious/philosophical beliefs, union membership, genetic data, biometric data, data about your sexual life or preferences, or any alleged/actual offences) except when we have your specific consent or when we have to in order to comply with the law. 

What about children's data?

We are a business that provides content, products, and services to other businesses and individuals which are directed to and intended for use by only individuals over the legal age of adulthood (which happens to be 18 years old in most places in the world).

Nothing we provide is targeted at children, and we do not knowingly collect any personal data from any person under the legal age of adulthood. If you believe that personal information was collected without parental or guardian consent from a child, please contact us to have that information deleted.

 

HOW AND WHY WE USE YOUR DATA

Data protection laws restrict us in how we can use your data. These laws only allow us to use your data for certain reasons, which we must have a legal basis for. Here are the reasons for which we process your data:

Running our business

Managing your requests (like creating and managing your account, answering your questions, processing your purchases), login and authentication, remembering your settings and preferences, processing payments, and hosting any back-end infrastructure.

Legal basis: contract, legitimate interest

AI content generation

Running the Sqylark app, compiling and sending prompts to our AI provider to generate content on your behalf, and generally providing the services our subscribers pay for.

Legal basis: contract

Improving our content, products, and services

Testing features, interacting with feedback, managing landing pages, heatmapping our site, traffic optimisation, data analysis and research, profiling, and using machine learning techniques to analyse data. This may be done by us or by an external person/company that we use to provide services to us.

Legal basis: contract, legitimate interest

Customer support

Providing essential information and updates on any product or service which you are signed up for or have access to (including free challenges/events) and resolving issues (technical, financial, or otherwise). This may be by phone, email, chat, social media, or in a community group hosted on our website or another platform we use.

Legal basis: contract, consent

Advertising and marketing

Sending you emails and messages about new features, offers, products, and services as well as informational content. We may also run targeted advertising campaigns on other platforms.

Legal basis: consent

Here is an explanation for each of the legal bases we use:

Consent

You have given us clear consent to process your personal data for a specific purpose.

You can change your mind! If you have previously given your consent, you can freely withdraw that consent at any time. All you have to do is let us know at [email protected] (we’re not mind readers, after all).

If you withdraw your consent, we will immediately stop processing your data unless we have another legal basis to process the data. If we do have another legal basis to process your data, we may continue to do so as long as that legal basis remains valid.

Contract

Processing your data is necessary as part of a contract you have with us, or if we have asked you to take specific steps before entering into a contract with us.

Please remember that Terms & Conditions are a type of contract. If you’ve ticked a box agreeing to our Terms & Conditions (for example, as part of a purchase), you’ve effectively “signed” a contract with us. 

Legitimate Interests

Processing your data is necessary for our legitimate business interests or the legitimate business interests of another person/company we work closely with. Examples of legitimate interests include: 

• gaining insights from your behaviour on our website or any platforms we use
• delivering, developing, and improving our content, products, and services
• enabling us to improve, customise, or modify our content and communications
• determining whether marketing and advertising campaigns are effective
• verifying and enhancing data security 

In each case, our legitimate interest is only valid if it is not outweighed by your rights and interests. We respect your rights, and we carefully evaluate if a legitimate interest is strong enough to justify processing your data.

 

YOUR PRIVACY CHOICES AND RIGHTS

You have choices and rights when it comes to your data. To exercise your rights, you can email us at [email protected].

 

You can choose not to provide us with personal data

If you choose to do this, you can continue to use our website and the content you see on it. However, you may be unable to download, access, or purchase additional content, such as PDF “freebies”, webinars, events, or paid products/services.

You can choose to turn off cookies in your browser by changing the browser settings

You can block cookies by activating a setting in your browser that refuses all cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to try to use our website, but it may not load/function effectively (or at all).

You can choose to tell us not to use your data for marketing

We will inform you before collecting your data if we intend to use that data for marketing. If you’ve previously opted-in to marketing, you can change your preferences by using the “unsubscribe” button in any marketing email you’ve received from us, or just let us know by email at [email protected].

You have the right to access information we hold about you

You can ask us for additional information about:

• the categories of data we’re processing
• the purposes for data processing
• the categories of third parties that we disclose data to
• how long we store data (or the criteria we use to decide storage times)
• your other rights regarding our use of your data

If you make a request, we will respond to your request within one month, unless we have a valid reason to deny your request (for example, if responding to your request would negatively affect the rights and freedoms of others, including the right to confidentiality or intellectual property rights).

You have the right to make us correct any inaccurate personal data about you

You can contact us at any time to let us know your most up to date information (changed your name, moved to a new address, or anything else).

You can object to us using your data for profiling you or making automated decisions about you

We may use your data to determine whether we should let you know information that may be relevant to you (for example, you may receive some emails and not others based on your past behaviour). Otherwise, the only circumstances in which we do this is to provide our products/services to you (the nature of what we’re providing may require some customisation to benefit you).

You have the right to be ‘forgotten’ by us 

You can do this by asking us to delete any personal data we have about you. However, please understand that where we have contractual, regulatory, legal, or other essential reasons to hold on to your data, we may keep some of your data (only what we actually need and only as long as we actually need it).

You have the right to file a complaint about our use of your data

If you have a complaint, please let us know and give us a chance to address it and ease your concerns first. If we fail at this, you can submit your complaint to the regulatory body that deals with data privacy in your country.

 

HOW DO WE SECURE YOUR DATA?

We have physical, electronic, and managerial processes to ensure your data is secure. However, there are people with bad intentions in the world, and no data is ever 100% secure. Please also understand that we are a small business, and we don’t have the budget, systems, or expertise that large businesses do, so we do the best we can with what we have.

A few reminders:

• Providing your personal data is at your own risk, because unfortunately, no data transfer can be guaranteed as secure.
• You are responsible for keeping your login details (username, password) secret and safe.
• If you believe your privacy has been breached, please let us know as soon as possible.

WHERE IS YOUR DATA TRANSFERRED AND PROCESSED?

Young Sleep Support Pty Ltd is based at PO Box 115, Kippax, ACT 2615 Australia, and the physical devices (such as computers, mobile phones, tablets, etc.) that we use to access and hold your data are often at this location. However, some or all of our physical devices are mobile, and your data is often stored and processed in the “cloud” by us and other third parties, as described in this Privacy & Cookies Policy. 

As a small business, we rely on third parties (aka other people/businesses) to provide services to us that are essential to the day-to-day operation of the business. This includes website hosting, video conferencing, legal and accounting services, email service, social media scheduling, freelancers, payment providers, technology providers, and many, many more. We simply wouldn’t be able to run Sqylark without these third party services.

When we use these third party services, it is necessary for us to share your data with them in order to receive the services. Because our online presence provides the possibility to reach customers anywhere in the world, it is not practical for us to even attempt to use third party services that store and process data locally (based on each individual’s location when they share data with us). Therefore, we partner with third parties who we believe are the best providers, while balancing service levels, cost, and respect for data privacy.

When we transfer your data to a third party and they process it, we have very little control over the location of the data’s storage and processing. Often, this means that your data is transferred to other places in the world and processed there. We know for a fact that some of our third party providers transfer and process your data in the United States and other locations outside the EEA (European Economic Area).

By sharing your personal data with us, you explicitly agree to this transfer, storing, and processing by us and our third parties anywhere in the world, including in countries that are not approved by the European Commission as having an adequate level of protection for personal data.

How We Store Your Profile Data

The profile data you provide during onboarding (including your voice profile, business profile, ideal client profile, content pillars, client wins, and testimonials) is stored in our database hosted on Supabase.

This data is retained for as long as your account is active. You may request correction or deletion of your profile data at any time by contacting us the email address provided at the bottom of this Privacy & Cookies Policy. Please note that deletion of profile data will affect the quality and personalisation of content generated by the platform.

 

HOW LONG DO WE STORE YOUR DATA?

We only store your data as long as it is required to fulfil the purpose for which it was collected. For example, we keep a record of your email address and “unsubscribe” preference to ensure we respect your choice not to receive marketing messages from us.

We will also store your data for as long as reasonable and necessary to comply with legal and tax requirements.

If we no longer have any need to continue to store your data, we delete it.

 

COOKIES AND HOW WE USE THEM (NOT EAT THEM)

We use cookies on our website (not the fresh-baked kind, sadly).

You can control your cookie preferences through the cookie banner that appears when you visit our website.

However, the cookie banner does not allow you to disable essential cookies, which are required for our website to function. Unless you adjust your browser settings to refuse cookies, we (and third parties that provide services to us) will activate some cookies when you interact with our website.

These may be ‘session’ cookies, meaning they delete themselves when you leave our site, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service.

These cookies, while not very tasty, do serve a purpose. And not just for us – for you too! Some cookies are essential, meaning they are needed to make our website work. And some are simply convenient, like the cookie that is activated when you tick the box for “Remember my password”.

How can you block cookies? 

You can block cookies by activating a setting on your browser that blocks the creation of cookies. You can also delete cookies through your browser settings. If you use your browser to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function properly. In some cases, the website may not work at all.

Third party cookies

“Third party” refers to a person/business that is not you or us. We use third parties to provide services that help us run our business and deliver great products and services. These third parties use cookies too.

If you access a third party website or platform where we have some of our content, products, or services, that third party has its own privacy policy and cookie policy which may differ from ours.

Please note that where third parties use cookies, we have no control over how those third parties actually use those cookies.

AI-POWERED CONTENT GENERATION (SUBSCRIPTION APP)

Some of our products and services include AI-powered content generation tools, accessible through your Sqylark subscription. This section explains how your data is handled when you use these tools.

How it works

When you use a content generation feature in the Sqylark subscription app, your request is processed as follows:

1. You submit a request through the app (for example, to generate a caption, email, or blog post).
2. Our servers receive your request and compile a prompt. This prompt includes your stored profile data (see below) together with your current input.
3. The compiled prompt is sent from our servers to a third party AI provider via a secure API connection. Your browser does not communicate directly with the AI provider at any point.
4. The AI provider generates a response, which is returned to our servers and delivered to you within the app.

What data is included in each AI request

Each request sent to our AI provider may include the following data, which you have provided to us during onboarding or through use of the Sqylark app:

• your voice profile (writing style, tone preferences, and characteristic phrases);
• your business profile (business name, products or services, and target audience);
• your ideal client profile (demographics, pain points, and aspirations of your target customers);
• your content pillars (your content strategy themes and focus areas);
• your client wins and testimonials (social proof and results you have submitted to the platform);
• your recent content history (topics generated in the past 30 days, used to avoid repetition);
• your current input (the specific request you submit at the time of generation); and
• any other information about you/your business that we may add to your profile or the onboarding process in the future which enhances your use of the app.

Your account identifiers (such as your email address or user ID that you use for accessing the Skylark app) are not included in prompts sent to the AI provider.

Our AI provider

We use the Anthropic API to power AI content generation in the subscription app. Anthropic is a third party AI company based in the United States.

• Under our agreement with Anthropic (commercial/developer API tier), your inputs and outputs are automatically deleted after 7 days.
• Your data is not used by Anthropic to train their AI models.
• We hold the Anthropic account and are solely responsible for all API usage. You do not need to create an account with Anthropic or share any credentials with them.

For more information on how Anthropic handles data, see anthropic.com/legal/privacy.

Because Anthropic is based in the United States, sending data to their API involves an international transfer of your personal data. This transfer is covered by our broader data transfer terms set out in the "Where Is Your Data Transferred and Processed?" section above.

How your data is kept separate

All data you provide to Sqylark is stored in our database and linked exclusively to your individual user account. We use row-level security controls to ensure no user can access another user's data. Your profile data and generated content are not pooled or shared across accounts.

Changes to our AI provider or data flow

The data flow described in this section reflects our platform architecture as of April 2026. If we change our AI provider, alter what data is included in AI requests, or make other significant changes to how your data is processed, we will update this policy and notify you in accordance with our standard change notification process.

 

THIRD-PARTY TOOLS & PLATFORMS (STANDALONE PRODUCTS)

Some of our products are designed to be used independently within third-party platforms. This includes standalone custom GPTs (used within your own ChatGPT account), downloadable Claude skills or prompts (used within your own Anthropic/Claude account), the Your AI Brand Shoot course, and any additional options we may offer in the future.

When you use these standalone products, you are operating them directly within a third-party platform using your own account. In that case:

• Sqylark is not involved in the data flow between you and the third-party platform.
• The third-party platform (such as OpenAI or Anthropic) will collect, store, and process your data independently, in accordance with their own privacy policy and terms of use.
• We have no control over, and are not responsible for, the data practices of any third-party platform.

Before using any standalone tool that operates within a third-party platform, we encourage you to review that platform's privacy policy to understand how your data will be handled. In particular, you should check whether your account settings prevent your inputs from being used to train or improve that platform's AI models, as default settings vary by platform and account type.

 

FOR ANY QUESTIONS OR NOTICES, PLEASE CONTACT US AT:

Sqylark ABN 79 688 591 700 

Email: [email protected]

Last update: 8 May 2026